The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as "Customer") and the trader Renato Burel (hereafter referred to as "Renato Burel") belonging to Renato Burel. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to Customer and Renato Burel as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us. Renato Burel recommend that you read and accept the general terms and conditions of membership of commercial partners before you make a purchase from a trader other than Renato Burel.
There are 2 different ways of placing an order: - by Internet on our website www.portalampade.it or www.lampholders.eu (24 hours a day and 7 days a week) - by telephone on +39 328 4658140. From Monday to Friday between 9 a.m. and 7 p.m. The ordering process consists of easy steps. Once you have chosen the products you would like to buy and have confirmed your basket, Once you find the article interesting enough to put it on the Basket (by using the "Add to Cart") in the quantity required (1,2,3 or more pieces ). At this point - if not need add more products - icon BASKET (Present in the top right) click on the "Checkout" to access the your shopping cart is the page summary of this goods to your shopping cart. Checking the contents of the same procedure by clicking on the "Checkout". Once past this page regarding the CONDITIONS OF SALE (By putting the tick in the box itself and then clicking on the "CONTINUE") you will have access to the SHIPPING COSTS, which also contains provisions related to the cost of additional services. The next step - if you are a new customer - will be the REGISTRATION of your client data in its Format. Confirmed, in a passage immediately following (SUMMARY DATA), the accuracy of these you will have access - through further click on the "CONTINUE" - section devoted to the choice of PAYMENT OPTIONS. Once you select your payment options, customers should proceed with the balance of the order, which will formalize it firmly and the final sales contract which binds them to Renato Burel. Once you have made your choice you want, and click again on "CONTINUE" and you reach the last page useful: SUMMARY ORDER, where you can check the contents of your order before committing to it permanently by clicking on the "CONFIRM ORDER".
3. Product information
Renato Burel takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products; this however, within the technical limits that exist and with respect for the best standards on the market.
The prices indicated on the Site are in Euros (€) and in U.S. dollar ($) and include all taxes but do not include delivery.The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products. Renato Burel reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.The list price is in euros or dollars and is systematically indicated clearly before order confirmation. Renato Burel reserves the right to change prices at any time, but equally committed to apply the prices indicated on the Site at the time of order. Renato Burel would like to inform you that if an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be cancelled, even if it has been initially validated.
Customer orders are satisfied within the limits of the quantity of products available. In case the product ordered is not available, Renato Burel will contact customers via e-mail within 24 / 48 hours from order date to inform you of the time necessary for delivery of products ordered.
6. Delivery methods
The products bought on the Site will be delivered to Italy and abroad, for zone not quoted Extra EU and EU send email to firstname.lastname@example.org . Your order will be delivered to the address you indicated when you placed your order. Renato Burel does not deliver to PO Box addresses. Where Article is available in storage, delivery date is determined by all 2 following 1. The delivery time (24 to 48 hours): Verification of reliability of the information provided when the account balance of the order preparation management / the neck / s by the transporter 2. the time of delivery of the package by the transporter chosen by Customer. Dispatch and delivery times are given in working days. When you receive of the order, Renato Burel recommend to customers to check that the products conform to the order, and indicate if upon being damaged, the anomalies on the delivery form and countersigned as reserves handwritten. Without any prejudices to the applicable legal guarantees, Renato Burel recommends customers to address their reservations as soon as possible: - By mail to: Renato Burel, Customer Service, Via Panoramica no. 21 - 47854 Montescudo Monte Colombo, ITALY - By email email@example.com via the contact form.
Renato Burel offers its customers different payment options: Bank transfer in advance, Postepay, Paypal.
8. Right of recess. Satisfied or refunded
The sale of products via Internet are governed by D.LGS.n. 185 of 22/05/1999, which regulates the subject of distance contracts, that is take place outside of business premises.This legislation guarantees the right of recess, or the possibility for the consumer to return the product purchased and obtain reimbursement of costs incurred. This right is reserved exclusively to physical persons(consumers), so it can not be exercised by legal persons and by individuals who acts for purposes relating to their professional activity. In order to exercise the right of withdrawal is necessary to send within 10 working days of receipt of goods, the Articles for which it intends to exercise this right,the customer must contact customer service Renato Burel at number +39 328 4658140 or send a notice by registered letter advice of delivery, declaring want to avail the law RIGHT OF RECESS: Customer Service Renato Burel Via Panoramica no. 21 - 47854 Monte Colombo - Rimini. An alternative you can send an email with the subject and RIGHT OF RECESS name and email address: firstname.lastname@example.org The product costs will are paid by the customer. The cost of shipment of the product are the sole responsibility of the customer. The right of withdrawal is lost if the returned product is not intact, that is: - not have the original packed - absence of any product components (accessories, cables, instruction manuals etc) damage to the product for reasons other than transportation. Renato Burel will proceed to the transmission of the charge back related to the cost of goods shipped within 30 business days after delivery of goods by the customer and not before the receipt of goods. Renato Burel consequently reject any Product not packed, as well as products for which there already have been fully paid by the customer the cost of restitution. The refund shall be made by bank transfer.
Products will be only accepted not damaged and inclusive of all accessories and manuals, redispatched in original at the after-sales service. The shipping costs of the product are the responsibility of Customer. To send back one or more products, follow the instructions received from the customer service Renato Burel .All products sold by Renato Burel are covered by manufacturer's conventional warranty and 24-month warranty for defects, according to the D.Lgs. 206/05. To use the warranty, the customer must keep the invoice.
10. Product warranties
The guarantee of 24 months according to D.Lgs 206/05 is applied to products that present a defect of conformity, condition that the product has been used correctly, in compliance with its intended use and as provided in the the attached technical documentation. This guarantee is for private consumption (a person who buys goods for any purpose not related to his professional activity, or making a purchase order form without indicating a reference to VAT). In case of lack of conformity, Renato Burel provides, without cost to the customer, the bringing into conformity the product by repair / replacement or reduction of price, until the termination of the agreement. If, for any reason, was not able to make its customers a product warranty (repaired or replaced), Renato Burel will proceed at its own discretion to refund the amount paid taking into account the use of good or its replacement with a product of equal or superior characteristics. The time to repair or replacement of any product depends solely on the policies of the manufacturer and any damage can be obtained from Renato Burel for delays in repairs or replacements.In cases where the application of guarantee provides for the return of the product, the product must be returned by the customer in its original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc. ... ), to limit damage to the original package, we recommend to enter into a second box should be avoided in all cases the attachment of labels or adhesive tapes directly on the original box.
11. Litigation and responsibility
Renato Burel can not in no case be considered responsible for not-finalization of the agreement for reasons of force majeure, such as set by Italian tribunals, the responsibility of the customer or third parties. Remember that it is prudent and recommended steps to safeguard the information contained in the products buy. Renato Burel can not be held responsible for damages resulting by improper use of products sales on the Site.
12. Commentary, criticism, communication
All opinions sent Renato Burel to Customer shall be supervised and moderated by Renato Burel marketing. In the case that such opinions are contrary to law or morality (advertising abusive, defamatory intentions, insults, ...) Pagnutti Bruna reserves the right to reject or modify the opinion in object.
13. Protection of personal data
The information tell us are indispensable for the processing and forwarding of orders, as well as for the preparation of invoices and warranty contracts; their absence involves the cancellation of your order. Signing up on the Website, you agree to provide true information and authentic. The communication of false information is contrary to these general conditions as well as the conditions of use on this Website. In accordance with Italian law Renato Burel is authorized to collect, process and to use your personal data. The above data will be processing by electronic means. Remember that, as the customer, you may, any time, ask Renato Burel to provide you information about your personal data and request their modification by contacting our Customer Service. In the event agreement upon you created your account on the Site, Renato Burel and its business partners may send you information on special offers specific and restricted. These partners are selected by Renato Burel and are recognized for the quality of products and services proposed. Remember also that you can request, at any time, stop sending these emails by clicking here or on the link provided for that purpose, put at the bottom of every page in e-mail sent by us or by one of our business partners. Know that, in this process, Renato Burel is the only subject to own your personal data.
14. Intellectual ownership
The entire contents of the Website or www.portalampade.it www.lampholders.eu (illustrations, texts, descriptions, brands, images, videos) are the ownership of Renato Burel, its employees and / or partners. All reproduction, partial or total the site's content, by any process and on any media, should be subject to the express prior authorization of Renato Burel. All information, content, practices and services offered by our software, are protected by Law Italian and international companies that handle intellectual property and copyrights. Renato Burel can not grant permission to copy, publish and / or distribute the content to various people who are not hold the IPR. All of fraudulent use of this content will be considered as the crimes of counterfeiting, which was severely punished by the Intellectual Property Code. Renato Burel can not in any circumstances be held responsible for the violation by one or more users of the rights held by a third party and perpetrated because of the same activities on the Website